Frequently Asked Questions

Q: How soon will my order be delivered?

A: The delivery time of your orders may vary depending on the delivery services of your local courier company. However, your orders are usually delivered within 5 to 7 working days.

Q: What payment methods do you accept?

A: We accept various payment methods such as credit card, bank transfer and PayPal. You can find the full list on our payment methods page.

Q: What is your return or exchange policy?

A: We guarantee 100% customer satisfaction on our products. If for any reason you are not satisfied, you can return it or exchange it within 30 days.

Q: How can I order your personalized products?

A: Follow the instructions on the product pages on our site to order your personalized products. Fill in the order form and have your products ready after you make your payment.

Q: How can I get information about my order?

A: To find out the status of your order, visit the “Order Tracking” page on our site. You can see the current status and estimated delivery date of your order. You can also contact our customer service team via email or phone.

Q: What is the quality of your products?

A: The quality of our products is very important to us. All of our products are produced from carefully selected high quality materials. In addition, we are constantly improving our products, taking into account customer feedback.

Q: My order arrived damaged or incomplete, what should I do?

A: If your order is damaged or incomplete, please contact our customer service team. We will do our best to assist you and take the necessary steps to resolve the issue.